UNICONET · IT MAINTENANCE
IT Equipment Maintenance Services
Third-Party Maintenance · Spare Parts Replacement · 7×24 Technical Support
When you purchase IT equipment maintenance services from UnicoNet, you are in effect insuring your critical equipment against failure. Should a fault occur, our engineers arrive on site with spare parts within the agreed response time, carrying out diagnosis, replacement and installation to restore your operations in the shortest possible time.
Book a Free Maintenance AssessmentWhy Professional Maintenance Matters
As IT systems grow ever more complex, businesses demand higher reliability and availability from their equipment, while also seeking to reduce spare parts investment and operating costs and improve asset efficiency. UnicoNet delivers full lifecycle maintenance services covering switches, routers, firewalls, servers and storage equipment from all major brands, so you can reduce the effort spent managing spare parts and focus on your core business.
Our Services
OUR SERVICES
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IT Equipment Maintenance
Core service. Remote and on-site support, spare parts replacement and scheduled inspections in accordance with the SLA.
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IT Equipment Repair
Board-level and chip-level testing and repair, covering network data communication equipment, engine boards and more.
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Spare Parts Service
Local spare parts warehouse and spares centre enable rapid allocation and replacement when faults occur, shortening downtime.
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Technical Support
Remote, on-site and resident technical support, including rack mounting, configuration, upgrades and troubleshooting.
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Maintenance Advantages · Six Guarantees
OUR GUARANTEES
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1
Single Point of Service
7×24 uninterrupted response, immediate ticket acceptance and full status tracking.
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2
Reliable Spare Parts Supply
A local Hong Kong spare parts warehouse combined with international supply channels ensures ample and stable availability.
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3
Standard Spare Parts Stock Management
An efficient spares system with key models held in permanent stock.
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4
Data-Driven Inventory Management
Fine-tuned management based on dynamic equipment ratios, aligned with your business growth.
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5
Comprehensive Spare Parts Logistics
Partnerships with major logistics providers build a fast delivery network and shorten lead times.
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6
Professional Service Management
A single service interface, standardised processes and service quality that is visible and controllable.
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Maintenance Service Process
PROCESS
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STEP 01
Requirements Consultation
Review the equipment list, brands, models and SLA requirements.
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STEP 02
Proposal and Quotation
Develop the maintenance plan, SLA and quotation based on equipment volume and tier.
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STEP 03
Implementation and Deployment
Remote or on-site support, with spare parts delivered and replaced within the agreed response time.
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STEP 04
Inspections and Ongoing Support
Scheduled inspections, ticket tracking, contract renewal and optimisation advice.
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Maintenance Packages · Service Tiers
SERVICE TIERS
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Basic
Remote Support
7×24 technical hotline; remote troubleshooting; spare parts dispatched on the next business day.
Suitable for: businesses with equipment in multiple locations and their own operations team.
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Recommended
Standard
Standard On-site
Includes the Basic tier; 4-hour response; same-day on-site spare parts replacement; inspections every six months.
Suitable for: small and medium server rooms and businesses that prioritise recovery time.
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Enterprise
Advanced / Resident
Includes the Standard tier; 2-hour response; on-site spare parts stock in place; quarterly inspections plus optional resident engineers.
Suitable for: mission-critical operations, large server rooms and high-availability environments.
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Supported Brands
SUPPORTED BRANDS
| Huawei | H3C | Juniper | Fortinet |
| Cisco | Dell | Aruba | Palo Alto and others |
We also support networking, server and storage equipment from other mainstream brands; the final scope is subject to assessment of the equipment list.
Case Study
CASE STUDY
Server Room Maintenance Project for a Financial Institution
7×24 rapid spare parts maintenance for around 150 switches, routers and security devices; troubleshooting and replacement within SLA as soon as a fault occurs, keeping operations running; remote and on-site technical support and two scheduled inspections each year.
(Illustrative case. The actual scope of service and response times are subject to the signed contract.)
Our Commitment
OUR COMMITMENT
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Service Objectives
Equipment quality first, service quality first.
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Dedicated Service
Convenient, fast and reliable service delivered with full commitment.
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Fast Service
Efficient, convenient and economical.
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Service Attitude
Courteous, prompt and accurate.
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